Our headquarters and main operations are located in both the UK and Sweden, where we manage our office and warehouse. For more details about our company and legal information, please visit our Terms and Conditions page. To learn more about our journey and mission, feel free to explore our About page.
I’ve ordered - but where is it?
We know you're excited to receive your order from ahri! Don’t worry—your tracking information will be sent to you as soon as your order has been dispatched from our warehouse. The tracking details will be updated throughout its journey from our warehouse to your delivery address.If you have any questions about the delivery of your parcel, we recommend reaching out directly to the courier using your tracking number and address information.For further inquiries regarding your shipment, feel free to contact us via email at orders@.....You can also check our Shipping page for approximate delivery times so you’ll know when to watch out for the postman!
When will you restock?
If you’ve got your eye on something, you can sign up to be notified as soon as it’s back in stock. Simply select your desired size on the product page and click the ‘Notify Me When Available’ button. We’ll send you an email as soon as the item is restocked.
A quick note: we produce limited quantities of each style and restocks are rare. If you find something you love, we recommend grabbing it before it’s gone. Don’t forget to subscribe to our newsletter, where we share updates on new arrivals and restocks before anyone else!
Can I return my order?
Yes, you can! Our instructions for exchanges and returns are available in the Returns and Exchanges section of our website.
For information on your 14-day right to return, please refer to the same section. This outlines your statutory right to cancel your purchase and receive a full refund, provided you notify us in writing within fourteen working days (excluding weekends and public holidays) starting the day after you receive your goods.
To exercise this right, simply email us at support@ahricompany.com
Please be aware that if you do not take reasonable care of the returned goods or fail to return them to us, we may be entitled to claim for any losses we incur.
Where’s my refund?
Once we receive your returned order and it has been inspected, we will process your refund within 14 days. You will receive an email notification confirming the refund. Please note that it may take 7-10 days for your payment provider to reflect the refund in your account.If you have any concerns about the status of your refund, we recommend reaching out to your bank or payment provider directly for an update.
